As each and every pair of glasses are personalised and customised to your selection.
Therefore, we strictly do not accept return/refund due to change of mind.
Please be sure to make purchases with your own discretion.
If you need help or have any enquiries please contact us at firstname.lastname@example.org or leave a message.
*Please note, all products include 1 year quality warranty. Should you have issues regarding the quality please contact us at email@example.com .
However, we have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange your item must be:
- Non-prescribed glasses
- in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org.
If your exchange is accepted, we’ll send you a instructions on how and where to send your package.
Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any question at email@example.com.
Exceptions / Damages and issues
Under certain circumstances we will allow returns for a refund/exchange or store credit.
When the goods are genuinely faulty or damaged during delivery please follow the steps below:
- Take a photo of the damaged product and contact through firstname.lastname@example.org.
- We will then take you through to the procedure of your request.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
*Unfortunately, we cannot accept returns on sale items or gift cards.